Accessory Orders:

If you are not completely satisfied with your ABC Direct Shop order, you may return any swing set accessory item within thirty (30) days after receipt.  Please make sure that the item is in its original packaging.

Prior to returning your item, you will need to obtain a Return Authorization Number.  Returns for merchandise will not be accepted without this number.

Please contact our Customer Service department by phone at 800-598-4997 or email at customerservice@creativeplaythings.com.  They will provide you with your Return Authorization number as well as the address where you should ship this item.  The return shipping is the responsibility of the customer.  Once the item is received by our distribution center, you will receive a credit (less original shipping & handling) applied toward your original method of payment.

Products Delivered by Common Carrier:

ABC Direct Shop/Creative Playthings products such as outdoor Swing Sets, Trampolines, Playhouses & Basketball Systems, will be assessed a 20% restocking fee.

Damaged or Defective Items:

Please refer to our ABC Direct Shop/Creative Playthings Warranty Page for wooden swing sets or outdoor play products that are damaged or defective.

Cancellations:

Swing Set and Outdoor Play Product Orders can not be canceled after shipment.  Refusal of a common carrier (freight company) delivery will result in you being charged shipping fees both to and from the shipping address.